Sugoi's Terms and Conditions

Welcome to SUGOI Online School, one of the most trusted online English learning for all levels. 

Please read carefully the Terms & Conditions on this page (Agreement) between Sugoi and the student when enrolling for online English courses.


Class cancellation
Cancellation notice needs at least 48 hours from the time class begins. If you cancel with less than 48 hours notice, you lose your paid class. If a teacher cancels with less than 48 hours notice, you get a FREE class. Students need to login to Student dashboard system to cancel their class and send an email to


Class Duration 

Each 1-hour class includes a 50 minute live English lesson and a 10 minute to create a personalized feedback, activities, and knowledge check to gauge the progress of the student.


Technical issues
Zoom application is extremely reliable; we provide English classes online 24 hours a day, 6 days a week experiencing almost no problems! If you have electricity or technical problems from your side, Sugoi will not responsible if you miss a class or part of a class. To reschedule the class is subject for availability but not guarantee.


Payments and Refunds
Enrollments must be done on Sugoi website and authorized agents ONLY. The registration form needs to be completed before proceeding with payment. Sugoi have the right to refuse a registration if the students do not meet the qualifications and requirements for each course. Sugoi will not be responsible for any issues that may occur to prevent the student from attending the class. Thus, the student will not be eligible to get a refund for the paid class.


Students are responsible to check their scheduled classes in the online scheduling system. Sugoi is not responsible for wrong booking times or dates. Scheduled times in the online scheduling system are in local time zone, day & time. You can pay for and reserve classes anytime you want as long as there is availability. You can study with the same teacher at the same time every week. If your teacher is unavailable, you can select another qualified teacher. For quality control purposes, classes may be recorded and stored in the online learning system but will be deleted after 15 days for privacy and confidentiality.


Referral Program
You can receive 1 hour FREE 1 on 1 English classes for each new student you refer to Sugoi. If you refer a company or school, you get unlimited courses of your choice for as long as the company is active with Sugoi.


Partnership Program
Our partners (organizations, companies and institutions) can always depend on Sugoi Online School to bring top quality and deliver the results promised. If you want to partner with us, contact us now to discuss your ideas and how we can create more value together.


Privacy Policy
Sugoi respects your privacy and allows you complete control of your information. Sugoi will only be asking necessary information to help us design a more personalized approach for each student. Read a complete statement of Sugoi’s Privacy policy.